Chipotle Eats Itself

Chipotle Eats Itself

10/28/2016

link

https://www.fastcompany.com/3064068/chipotle-eats-itself

summary

This article discusses the series of food safety crises that Chipotle faced in 2015 and how it affected the company's reputation and sales. It outlines the various incidents, including outbreaks of E. coli, norovirus, and salmonella, and the subsequent negative media coverage. The article examines Chipotle's response to the crisis, their efforts to regain customer trust, and the impact on their stock prices and overall brand. It also explores the lessons that other companies can learn from Chipotle's experience in terms of crisis management, food safety protocols, and the importance of transparency in the food industry.

tags

chipotle ꞏ fast food ꞏ restaurant industry ꞏ food industry ꞏ fast casual ꞏ business strategy ꞏ branding ꞏ marketing ꞏ innovation ꞏ food safety ꞏ food contamination ꞏ customer loyalty ꞏ food culture ꞏ sustainability ꞏ organic food ꞏ local sourcing ꞏ ethical sourcing ꞏ healthy eating ꞏ menu innovation ꞏ corporate culture ꞏ leadership ꞏ crisis management ꞏ public relations ꞏ social media ꞏ customer experience ꞏ brand reputation ꞏ food quality ꞏ supply chain ꞏ food transparency ꞏ consumer behavior ꞏ menu options ꞏ customer satisfaction ꞏ employee training ꞏ food industry trends ꞏ food industry challenges ꞏ customer trust ꞏ brand image ꞏ corporate responsibility ꞏ food ethics ꞏ industry competition ꞏ menu customization ꞏ brand loyalty ꞏ food marketing ꞏ sales growth ꞏ customer retention ꞏ customer engagement