The rating game

This article discusses the issues surrounding the rating system used in the on-demand economy, using examples from companies like Uber and Olive Garden. It highlights how the rating system, which allows both customers and workers to rate each other, can be potentially unfair and problematic. The article explores how high customer expectations and the fear of low ratings can lead to biased and unfair ratings for workers. It also discusses the impact of these ratings on workers' livelihoods and the potential for abuse of the system. Overall, the article raises questions about the effectiveness and fairness of the rating system used in the on-demand economy.