the-humans-hiding-behind-the-chatbots
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summary
This article explores the increasing use of chatbots in customer service and the role of humans behind them. It discusses how many companies are using artificial intelligence-powered chatbots to handle customer inquiries, but reveals that these chatbots are often operated by human agents who pretend to be AI. The article argues that while this can be an efficient way to handle customer interactions, it raises ethical questions about transparency and deception. It also examines the limitations and challenges faced by chatbots, as well as the potential benefits they can bring to businesses. The author concludes that while chatbots have their advantages, it is important for companies to be upfront about whether a human or AI is behind the chatbot.